jtwain's Privacy Policy
This policy transparently describes how your personal information is collected, stored, and kept secure.
jtwain ("we", "our") places the highest importance on the privacy of users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect when you use jtwain's website, mobile application, or any of our services, how we use it, who we share it with, and what your rights are. By continuing to use our services, you agree to the terms of this Policy. Our services are intended for users aged 21 and above only.
Definitions and Scope
Below are definitions of some key terms used in this Policy. Understanding these clearly will give you a better picture of your rights and responsibilities.
Personal Information
Any information that can identify you directly or indirectly — such as your name, email, phone number, transaction details, and similar data.
Services
The collective set of jtwain's website (jtwain.cam), mobile platform, casino games, betting features, and all related digital services.
Processing
Any operation carried out on personal information — including collection, recording, storage, modification, retrieval, use, disclosure, or deletion.
User / You
Any person who accesses, registers for, or uses jtwain's services — whether or not they have an account.
What Information We Collect
jtwain collects only the information necessary to provide you with a safe, fair, and personalized service. The six main categories of information are described below.
Identity Information
Full name, date of birth, national identity card number, and documents required for age verification.
Contact Information
Email address, mobile number, and the user's preferred method of contact.
Financial Information
Details of deposits and withdrawals processed through bKash, Nagad, Rocket, Upay, or bank transfer.
Technical Information
IP address, browser type, operating system, device identifier, and cookie data.
Gaming Activity Information
Game history, bet amounts, win and loss records, session duration, and preferred game categories.
Location and Usage Information
Approximate geographic location (based on IP address) and analytical data on which pages of the site were visited and for how long.
How We Collect Information
Directly From You
You provide information directly when filling out a registration form, updating your account details, requesting a deposit or withdrawal, or contacting our support team.
Automatically
When you use our platform, certain technical and behavioral information is collected automatically through cookies, web beacons, and similar technologies.
From Third Parties
Some information may be received through identity verification service providers, payment processors, and fraud prevention tools — but only within the limits of legal compliance.
Purposes for Using Your Information
jtwain uses your personal information for the following specific and legitimate purposes. No information is processed for unnecessary purposes.
Account Management and Verification
Information is used to create and manage your account, confirm your age and identity, and prevent unauthorized access.
Processing Financial Transactions
Information is required to complete deposits and withdrawals through bKash, Nagad, Rocket, Upay, and bank transfer, and to ensure transaction accuracy.
Fraud and Money Laundering Prevention
Information is analyzed to detect suspicious activity and to meet obligations related to anti-money laundering (AML) and counter-financing of terrorism (CFT).
Customer Service and Support
Information is used to provide quick and effective resolution of your complaints, questions, and requests.
Service Improvement
Information is used in anonymous statistical analysis to improve the platform's performance, security, and user experience.
Marketing and Communications
With your consent, contact information may be used to send promotional offers, bonus updates, and important notifications. You may unsubscribe at any time.
Information Sharing and Disclosure
jtwain never sells your personal information to third parties. Information may be shared in a limited way only in the following circumstances.
Service Provider Partners
Payment processors, identity verification agencies, and technology infrastructure providers may receive limited information solely to perform their services.
Legal Obligations
Information may be disclosed when required by a court order, regulatory authority directive, or applicable law.
Fraud Prevention
Information may be shared with relevant authorities in the course of investigating potential fraudulent activity, money laundering, or security breaches on the platform.
Note: All third parties are bound by strict confidentiality agreements with jtwain and may not use your information for their own purposes.
Data Retention and Security
Security Measures
jtwain applies industry-standard technical and organizational measures to protect your information:
- Data in transit is secured through SSL/TLS encryption
- Stored data is protected by strong encryption
- Restricted and controlled access management
- Regular security audits and vulnerability assessments
- Two-factor authentication (2FA) is available
- 24/7 monitoring to detect suspicious activity
Retention Period
Your information is retained according to the following policy:
- For as long as the account is active and for the period required to meet legal obligations after deactivation
- Financial transaction records are kept for the period required by legal compliance
- Marketing communication data is kept until you withdraw your consent
- Technical logs and analytics data are kept for a defined, limited period
At the end of the retention period, information is securely deleted or anonymized.
Cookie Policy
Cookies are small text files stored on your device that help improve the functionality of our services. jtwain uses the following types of cookies.
Essential Cookies
Essential for the basic functioning of the platform. Without these, login, transactions, and security features will not work.
Analytical Cookies
Collect anonymous statistics to help understand how the site is used and to improve the quality of the service.
Preference Cookies
Remember your preferred language, layout, and other settings so you do not have to set them up again each time.
Marketing Cookies
Help display relevant advertisements and promotions based on your preferences and behavior. These are not used without your consent.
You can control or disable cookies at any time through your browser settings. However, disabling certain essential cookies may affect the functionality of the service.
Your Rights
jtwain believes every user should have control over their personal information. You may exercise the following rights.
- Right to Access: You may request to know what information we are collecting and processing about you.
- Right to Correction: If any of your information is inaccurate, you may request that it be corrected or updated.
- Right to Deletion: Where there is no legal obligation to retain it, you may request that your information be deleted.
- Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be restricted.
- Right to Object: You may object to the use of your information for marketing purposes.
- Right to Data Portability: You may request your information in a structured, commonly readable format.
To exercise any of the above rights, please contact us. We will respond to your request within a reasonable time. However, some information may not be possible to delete due to legal obligations or security reasons.
Protection of Minors
21+ Age Requirement
jtwain's services are intended for users aged 21 and above only. We do not knowingly collect personal information from minors. Age verification is mandatory during the registration process.
If we become aware that a minor has created an account, we will immediately close that account and delete the information collected. If you believe a minor is using our platform, please contact us.
International Data Transfers
jtwain's servers and operations may be located in various countries. As a result, your information may be processed outside Bangladesh. In such cases, we ensure that transfers are always carried out with appropriate security measures in place and that data protection standards are maintained. Contractual safeguards are applied when transferring data to third countries.
Changes to the Policy
Updates and Notifications
jtwain may periodically review and update this Privacy Policy. If any significant changes are made, we will notify you in the following ways:
- A notification will be sent to your registered email
- A notice will be clearly displayed on the platform
- The "Last Updated" date at the top of the page will be changed
If you continue to use the service after a change, you will be considered to have consented to the updated policy. We therefore recommend checking this page regularly.
Contact and Complaints
If you have any questions, concerns, or information-related requests regarding this Privacy Policy, please contact us. Our privacy team will review your request and respond as soon as possible.
24/7 Live Chat — Get support directly in Bengali
We generally respond to user requests on business days. For urgent matters, please use live chat.
This Privacy Policy applies to all jtwain services. To learn more, please visit our Terms and Conditions and Responsible Gaming pages.